Danielius Studio

Web & e-commerce

AI Support Agent for Shopify

n8n agent that classifies tickets, pulls live Shopify data, and routes risky replies through Slack approval before they ever reach the customer.

Customer Email Gmail or Gorgias inbound Intent Classifier WISMO, refunds, returns ticket arrives Customer History past orders, VIP flag Shopify Admin API orders, fulfillment, tracking Context Assembler merges live + KB context Knowledge Base Supabase pgvector Brand Voice FAQ + past replies drives lookup live order data FAQ context Response Drafter Claude or GPT, on-tone prompt + facts Confidence Score self-rated draft quality Risk Classifier refund, lawyer, VIP rules Hallucination Guard validates IDs and links checks rules scores draft verifies IDs Auto-send high-confidence reply Slack Approval Card Approve, Reject, Edit Human Handoff complex case, agent takes needs review safe to send high risk Reply to Customer thread continues in inbox after approval instant agent writes Dry-run Mode replay last 200 tickets Audit Log every decision recorded Metrics Logger auto-resolve rate, latency Daily Slack Digest volume, top intents Admin Console edit KB and prompts tracked logged rolled up replays history team edits

Want this built?

I architect, build, and ship engagements like this one.

Hire me on UpworkSee more projects